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THE STORY OF ROUNDED

FAQ

Product no longer needed, wrong ordered or issues with the bought product? No worries we are here to help!

"Of course a return is never nice, but we do everything we can to make it as easy as possible"

Daan Janse

Logistics manager, Rounded.com

To register the return we have made a small overview of 5 easy steps to show you how we do it at Rounded.com!

Checklist what do you need?

• The Product 
• The ESD seal with the product label
  
• The Invoice 
  
• A Box or envelope 
  

I have a Rounded account:

Report your return very easily through your account. Click on "subscribe your return'' to report your return. (This method is required for customers with a registered account) After this, you can continue with step two.

I do not have a Rounded account:

Did you place your order without creating an account? Please send the package to the address below. It is very important that you add the printed packing slip or invoice to the package. Do not forget to write the reason of return on the packing slip or invoice to make it possible for our return department to process your order. 

You can find our adress here!

Rounded

Dep. Return and Reclamation

Address: Verrijn Stuartweg 3 

ZIPCODE + CITY: 4462 GE Goes 

COUNTRY: The Netherlands

Our return department will analyze how the damage is caused and may ship the part for further investigation.

Job well done! 

With this last step our Rounded return Department has analyzed your return and will now contact you about their findings and decision by e-mail or phone.

Possible outcomes can be a brand new replacement spare part, a refund of the spend money or a discount on your next order.

In some cases, a result may also be that the return has been rejected. This can be done for various reasons which will be explained to you at that moment by email.

Requirements and return policy for warranty products

1) Your return will be processed based on 3 questions:

- Is the product in the seal (product packaging not opened)? If the product package is opened it is                required to include the original packaging from the product also with your return.

- Is the product free of any assembly or installation damage?

- Is the product not used in a device or has been in use?

2) Products must be returned within 3 months after delivery, or Rounded must be informed about the return by an RMA request through your account or an email to service@rounded.com within 90 days.

3) Packaging, missing, tracing troubles regarding any return products is the responsibility of the sender.

* Please note if the part is put into use throughout the device you have a limited warranty.

** For smaller orders, known reasons, and longer distances, there can be made an exception for individual cases. Our support team will verify alternative options for each case separately.

1) Products must be returned within 1 month after delivery, or Rounded must be informed about the return by an RMA request through your account within 30 days or an email to service@rounded.com

2) Spare parts that are out of the seal, being part of the device, were installed or mounted, or damaged are excluded from our warranty policy for a direct refund. These products cannot be replaced or refunded.

3) Packaging, missing, tracing troubles regarding any return products is the responsibility of the sender.

* For smaller orders, known reasons, and longer distances, there can be made an exception for individual cases. Our support team will verify alternative options for each case separately.

Requirements and return for money-back or refund

We receive daily questions regarding returns, of course all cases are different. But we have the most requested and useful once written down for you.

How can I register a return as a guest?

What is the Warranty time?

In how many days will my refund be paid back?

From Monday to Friday 9am to 6pm we would like to help you on our live chat. You have direct contact with a member of the Customer Service team who can answer your questions right away!

How easy would that be to use whatsapp to reach us with just a message? Try it now on our Whatsapp line +31630133209 

we are just a click away!

Of course you can also e-mail your question to us where we would like to give you a reply. You can send this to our e-mail service@rounded.com or just click on the button below!

Or call us on

0031113212810

Still not convinced or would you like to read all our success stories? This Trustpilot link contains more than 1000 worldwide success stories from our customers

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